Privacy Policy

This Privacy Policy (“Policy”) applies to you (“User”) and your use of https://pckgr.com (the “Site” or “Website”), its software solutions (“Software”), or other Pckgr services (collectively, “Services”). This Policy describes Pckgr’s data collection and usage practices and outlines how we handle your information. By using the Pckgr Services, you consent to the data practices described in this Privacy Policy along with our Terms of Service. If those two documents conflict, then the Terms of Service shall prevail over this Privacy Policy.

Section 1: Collection and Usage of Your Information

1.1 Purpose of Data Collection

Pckgr collects User Information (referred to interchangeably as “Data” or “Information”) to provide better products and services. Pckgr does not knowingly collect personally identifiable information from persons under the age of thirteen. If you are under the age of thirteen, you must ask your parent or guardian for permission to use this website.

1.2 Data Categories and How We Collect Information

(a) Website Usage

Pckgr collects information about a User’s computer hardware and software as well as their website behaviour information using analytics tools and cookies. A cookie is a text file that is placed on a User’s hard disk by a web page server. Cookies cannot be used to run programs or deliver viruses. Cookies are uniquely assigned and can only be read by a web server in the domain that issued the cookie to you.

(b) Personally Identifiable Information

Users may choose to provide Personally Identifiable Information (“PII”) such as name, email, phone number, job title, and company name when they register for an account, request a trial, or request support.

(c) Billing Information

Pckgr collects billing information during a User’s purchase process and may include information such as tax exemption certificates, legal agreements, banking information, and credit card information.

(d) Telemetry Data

Pckgr collects telemetry data through a User’s interaction with the Pckgr platform. Telemetry data includes subscription information, deployment events, patch compliance status, error tracking, and catalogue usage information.

(e) Device Information

When you enrol devices with the Pckgr agent, we collect device metadata including hostname, operating system version, installed software, and Windows Update status. This information is used to provide the core functionality of the platform including application deployment and patch compliance reporting.

(f) Voluntary Correspondence

Voluntary correspondence Data is collected when Users correspond directly with Pckgr. Users may volunteer their email address and contents of email messages.

1.3 How We Will Use Your Data

Pckgr may use User information in the following ways. These examples are not exhaustive; Pckgr may use your Information in ways not described below.

(a) Website Usage

Pckgr may use your Website Usage data to operate and improve its website.

(i) Automatically Collected Information. Information about a User’s computer hardware and software is automatically collected by Pckgr. This Information can include: your IP address, browser type, domain names, access times, and referring website addresses. This Information is used for the operation of the service, to maintain quality of the service, and to provide general statistics regarding use of the Site.

(ii) Cookies. The Site uses “cookies” to help Users personalise their online experience. One of the primary purposes of cookies is to save you time. Users can accept or decline cookies within their web browser settings. If Users choose to decline cookies, they may not be able to fully experience the interactive features of the Pckgr Services.

(iii) Links to External Websites. The Website contains links to other sites. We are not responsible for the content or privacy practices of other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site.

(b) Personally Identifiable Information and Billing Information

Pckgr may use your PII data to process orders, manage accounts, prompt renewal notices, send email updates, and send email offers.

(c) Telemetry Data

Telemetry data is collected through automated processes and is used to improve customer experiences by monitoring security, application health, quality, and performance of Pckgr Services. Pckgr uses this data to detect problems, communicate with Users, and diagnose problems.

Section 2: Storage of Your Information

2.1 Site Security Protocols

Pckgr secures User Information using TLS 1.2 or greater encryption to protect it from unauthorised access, use, or disclosure.

When personal information (such as a credit card number) is transmitted to other websites, it is protected using encryption, such as the Secure Sockets Layer (SSL) protocol, specifically TLS 1.2 and above. We strive to take appropriate security measures to protect against unauthorised access to or alteration of User Information. Unfortunately, no data transmission over the Internet or any wireless network can be guaranteed to be 100% secure. As a result, you acknowledge that: (a) there are inherent security and privacy limitations with the Internet which are beyond our control; and (b) security, integrity, and privacy of all information exchanged between you and us through our Services cannot be guaranteed.

2.2 Data Storage Sites

Pckgr may store your data on its servers and on servers provided by third party hosting vendors with whom we have contracted. Pckgr’s infrastructure is hosted on Microsoft Azure.

2.3 Data Retention

Pckgr will generally keep Information associated with your account until it is no longer necessary to provide Services, subject to any legal obligations to further retain such information. Users may also request deletion of their Data. Pckgr may retain information to comply with the law, prevent fraud, collect fees, resolve disputes, troubleshoot problems, assist with investigations, comply with audit requirements, enforce the Terms of Service, and take other actions permitted by law. The information we retain will be handled in accordance with this Privacy Policy.

2.4 Breach Response

Pckgr will notify impacted Users of any breach of unencrypted Data within 72 hours of Pckgr being aware of a breach.

Section 3: Your Rights

3.1 Your Rights

You have a right to the following:

• (a) To request access to the Information we hold about you;
• (b) To request that we rectify/correct or erase your Information;
• (c) To request that we restrict or block the processing of your Information;
• (d) Under certain circumstances, to receive Information that we store and transmit without hindrance from us, including requesting that we provide your Information directly to another party, i.e., a right to data portability; and
• (e) Where we previously obtained your consent, to withdraw consent to processing your Information.

3.2 How to Exercise Your Rights

To exercise these rights, contact us using the details in the Contact Information section below. Please be aware that Pckgr may be unable to afford these rights to you under certain circumstances, such as if we are legally prevented from doing so. Additionally, you have the right to lodge a complaint against us. To do so, contact the supervisory authority in your country of residence.

Section 4: Miscellaneous

4.1 Changes to this Privacy Policy

Pckgr may change the provisions of this Privacy Policy at any time and will always post the most up-to-date version on our website.

4.2 Transfers

Pckgr’s Services are operated from Australia. If you are located outside of Australia you acknowledge and understand that your information will be transferred, processed, and stored in Australia or in data centres operated by our hosting providers. Australian privacy laws may not be as protective as those in your jurisdiction.

4.3 Contact Information

Pckgr welcomes your comments regarding this Privacy Policy. If you believe that Pckgr has not adhered to this Policy, please contact Pckgr at: [email protected]